We hope you will be completely satisfied with your HIPPENINGS product, however if this is not the case and you wish to return an item to us, we aim to make it as quick and convenient as possible.
All Irish HIPPENINGS customers are protected by a 14 day moneyback guarantee and international HIPPENINGS customers are protected by a 28 day moneyback guarantee. In accordance with the distance selling regulations, both are guaranteed a full refund if the item is returned unused, with
tags intact and in their original packaging.
All items properly returned under this policy are eligible for a refund. The full purchase price (original shipping fee excluded) will be credited when HIPPENINGS has received and processed your return and it passes inspection.
We advise that you post your parcel from your local post office and that you request a free certificate of postage. This will ensure you have proof of postage in the unlikely event that your parcel is lost en route back to us. Goods should be returned via a traceable service to reach us on or before the return date (it is advisable to make a note of any tracking numbers or proof of postage in case they are required) to the following address:
85 Lansdowne Park
Please be aware that return postage fees will not be deducted from your refund, unless the reason for the return of an item/s are due to an error on our part (faulty or incorrect item received). For cases whereby a customer places an order for one item, and needs to return it due to an error on our part then we will also refund original shipping costs.
Items returned after the 14 day period for Irish customer or 28 day period for International customers will not be accepted and will be resent back to the original delivery address. Any item that is soiled and/or damaged and/or visibly used will not be refunded and will be resent back to the original delivery address.
All refunds will be processed in accordance with our returns policy.
Please allow 7 - 10 business days after we receive the returned product for the refund to be credited to your account.
If you are returning an item because it is unwanted, delivery charge is non-refundable.
If the product is returned because it is defective or not the one you ordered, we will issue a full refund including the delivery charge, after our inspection has taken place.
Please allow up to 2 weeks for refunds to be processed and refunded to your card.